Please do not report emergencies here. For emergency service on or off the water, call 911.

Your questions and concerns are important to us. Please fill in the form below and indicate in which manner you'd like to be contacted - phone or email.

If you would rather speak to someone directly, please call us at 1-888-922-6272 between the hours of 8 a.m. and 5 p.m. Monday - Friday. If you contact us by phone after business hours, please feel free to leave a message and someone will return your call on the next business day.

Inquiries and complaints made via this website and through our social media channels are usually answered within 24 hours. Customer inquiries or complaints that must be researched or cannot be managed within 24 hours are tracked via our CRM Customer Engagement Program. The person making the inquiry or complaint is updated throughout the process and is notified when it is complete.

Please note, BRA is a special district of the State of Texas, information on this form may be subject to public disclosure under the Texas Public Information Act. If you are contacting us to express a concern or make a complaint and wish to remain anonymous, please do not provide any identifying information in this form. You may fill in the form using the name “Anonymous” or you may contact us without identifying yourself via phone at the number listed above. You may also mail in your concern or complaint via postal service to:

Brazos River Authority
4600 Cobbs Drive
Waco, TX 76710